Privacy Policy

1. Introduction

Welcome to ck677, Bangladesh's dedicated cricket betting and live casino platform. We are committed to safeguarding your privacy and handling your personal information with transparency, care, and respect. This Privacy Policy explains what data we collect, how we use it, with whom we share it, and what rights you have regarding your information.

By accessing or using the ck677 platform — whether for cricket betting, BPL or IPL wagering, slot games, or live casino tables — you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of our platform immediately. Players must be 21 years or older to register and use our services.

2. Information We Collect

ck677 collects personal information when you register an account, make a deposit, place a bet, or contact our support team. The categories of personal data we collect include:

• Identity information: full name, date of birth, nationality, and a copy of a valid government-issued ID for KYC verification purposes.
• Contact information: email address, mobile phone number (including bKash/Nagad-registered numbers), and residential address.
• Financial information: transaction records, deposit and withdrawal history, payment method details (bKash wallet numbers, Nagad accounts, Rocket accounts, bank card references — never full card numbers), and account balance data.
• Technical and usage data: IP address, device type, operating system, browser type, pages visited, betting and gaming activity logs, session timestamps, and referral sources.
• Communications data: messages exchanged with our 24/7 support team via live chat or email, including the content and timestamps of those exchanges.

3. How We Use Your Information

ck677 uses the personal data we collect for specific, legitimate purposes only. We do not sell your personal data to any third party. The primary purposes for which we use your information are:

• Account management: creating, maintaining, and securing your ck677 player account, including identity verification (KYC) to comply with applicable platform policies.
• Payment processing: facilitating deposits and withdrawals through bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment methods quickly and securely.
• Platform improvement and personalisation: analysing usage patterns to improve our cricket betting markets, slot offerings, live casino experience, and overall platform performance for players from Dhaka, Chittagong, Sylhet, and across Bangladesh.
• Responsible gaming compliance: monitoring player activity to identify and address potential problem gambling behaviours, including applying self-exclusion requests and deposit limit settings as per our Responsible Gaming policy.
• Customer support: responding to queries, complaints, and support requests in a timely and informed manner, and keeping records of those interactions for quality assurance.

4. Cookies and Tracking Technologies

ck677 uses cookies and similar tracking technologies to operate and improve our platform. Cookies are small data files placed on your device when you visit our site. We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period) to keep you logged in, remember your preferences, and analyse site traffic patterns.

You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the ck677 platform, including your ability to log in or complete financial transactions. We do not use cookies to serve third-party advertising networks.

5. Sharing of Your Information

ck677 does not sell, rent, or trade your personal information. We may share your data only in the following limited and necessary circumstances:

• Payment processors: your transaction and identity details are shared with bKash, Nagad, Rocket, Upay, and bank partners solely to process your financial requests. These processors handle your data under strict confidentiality obligations.
• Game providers: anonymised gameplay and session data may be shared with certified game studios such as Pragmatic Play, Evolution Gaming, and Ezugi solely for game operation, fairness auditing, and RTP verification purposes.
• Legal and compliance requirements: we may disclose your information to relevant authorities if required by applicable law, court order, or to protect the rights, property, or safety of ck677, its users, or the public.

In all cases, we require any third party receiving your personal data to keep it secure, use it only for the stated purpose, and comply with applicable data protection standards. We do not permit third parties to use your data for their own marketing purposes.

6. Data Security

ck677 takes the security of your personal information seriously. We implement industry-standard SSL encryption across all pages and transactions, so any data transmitted between your device and our platform is protected in transit. Access to personal data is restricted to authorised personnel only, and all staff handling player information are subject to strict confidentiality obligations.

While we take all reasonable precautions, no internet transmission or electronic storage system is 100% secure. In the unlikely event of a data breach that may affect your rights, ck677 will notify affected users promptly and take all necessary remedial action. We encourage you to use a strong, unique password for your ck677 account and to keep your login credentials confidential.

7. Data Retention

ck677 retains your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil the purposes described in this policy. Specifically, financial transaction records and KYC documentation may be retained for a minimum of five years following your last transaction or account closure, consistent with responsible platform operation practices. When your data is no longer needed, we will delete or anonymise it securely. You may request early deletion of your data by contacting support, subject to any overriding retention obligations.

8. Your Rights

As a user of ck677, you have certain rights with respect to your personal data. These include:

• Right of access: you may request a copy of the personal data ck677 holds about you at any time.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
• Right of erasure: in certain circumstances, you may request that we delete your personal data. This right is subject to our legal retention obligations.
• Right to object or restrict processing: you may object to certain uses of your data or request that we restrict how we process it in specific situations.

To exercise any of these rights, please contact our support team at the email address provided in the Contact section below. We will respond to all legitimate requests within a reasonable timeframe and will not charge a fee for handling ordinary access or correction requests.

9. Third-Party Payment Processors

ck677 integrates with third-party payment processors including bKash, Nagad, Rocket, Upay, and select banking partners to facilitate fast, secure transactions for our Bangladeshi players. When you initiate a deposit or withdrawal, you will interact directly with the relevant payment provider's interface. Each of these providers operates under their own privacy policy and terms of service, which are independent from ck677's policy.

We recommend reviewing the privacy documentation of each payment provider you use. ck677 is not responsible for the data handling practices of external payment platforms once you have left our domain and are interacting with their systems directly.

10. Protection of Minors

ck677 is strictly a platform for adults. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a user under 21 has provided personal data and created an account, we will immediately suspend that account and delete the associated personal data. If you believe a minor is using ck677, please report this to our support team at once so we can take appropriate action.

11. Changes to This Privacy Policy

ck677 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will revise the "Last Updated" date at the top of this page and, where appropriate, notify active users via email or an in-platform notice. Your continued use of ck677 after any such changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ck677 handles your personal data, please reach out to our support team. We are available 24/7 and aim to respond to all privacy-related enquiries within 2 business days.

[email protected]